:: west palm beach police department ::

West Palm Beach Police Department 600 Banyan Blvd West Palm Beach, Florida 33401 : : : Phone: 561.822.1600 : : :

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	CUSTOMER SERVICE SURVEY


What telephone number did you call to reach the West Palm Beach Police?
911	822-1900	822-1800	Other

Was your call answered in a timely manner?
Yes	No	Explain

Did the ECO (Emergency Communications Operator) give you his/her name? (Not applicable for 911 calls)
Yes	No

Was the ECO efficient and courteous?
Yes	No	Explain

Do you feel the ECO listened to you and addressed your concerns?
Yes	No	Explain

Were you advised of the way your call was going to be processed, (i.e. taken by an officer over the phone or an officer responding to your location)?
Yes	No	Explain

If applicable, were you advised there was going to be a delay before an officer contacted you?
Yes	No	Explain

If placed on hold, were you told you were being placed on hold and why?
Yes	No	Not Applicable

Overall, how would you rate the Dispatch Operations Division Performance?
Excellent	Satisfactory	Unsatisfactory	Explain

Please help us track our responses more accurately. If we have the address, date and approximate time an officer assisted you, we will be able to determine the Emergency Communications Operator you spoke to.

Location where the situation occurred:

Date you called the Police Department:


Time you called the Police Department:


Incident Report Number (if applicable):
	-

Please feel free to offer any additional comments or information below:

If you would like to speak to a Communications representative, please complete the following or send an email to: Dona Fernandes, Assistant Emergency Communications Manager, at DFernandes@wpb.org.

Name:
Phone Number:

Thank you for participating in the West Palm Beach Police Department Dispatch Operations Customer Service Program.

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